​SAMPLE JOB DESCRIPTION

​

POSITION SUMMARY:
The receptionist is responsible for making a positive first impression on walk-in visitors and callers, as well as directing visitors and routing callers to correct destinations. S/He handles inquiries from branch offices and provides information about the organization. This position processes searches and open orders upon request. The receptionist also provides general administrative and clerical support.

 

ESSENTIAL FUNCTIONS:

• Responds quickly to a multi-line telephone system; answers and routes calls

• Greets customers, vendors, job applicants, and other visitors in a courteous, friendly, and timely manner

• Provides entry level administrative support including but not limited to typing, filing, copying, and coordinating calendars

• Sorts and routes mail, correspondence, packages, and messages for timely delivery to appropriate parties

• Gives pulled file requests to the appropriate personnel as requested

• Processes incoming searches/inquiries via email

• Performs tours to new outside staff as requested

• Coordinates meetings and organizes catering

• Maintains reception area(s) and conference room(s); keeps areas tidy

• Performs other duties as assigned by supervisor

• Adheres to company policies and guidelines

   

EXPERIENCE:
No prior experience required.
   
EDUCATION:
A high school diploma is required. 

 

CERTIFICATIONS, LICENSES, INSURANCE:
No certifications, licenses, or insurance are required.
   
KNOWLEDGE:
No prerequisite knowledge is required for this position. 
   
SKILLS:

• Adaptable: displays the capability to adapt to new, different, or changing requirements

• Attentive to details

• Business fundamentals: recognize the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and comply with intellectual property laws

• Customer focused: be pleasant, courteous, and professional when dealing with internal and external customers or clients

• Dependable and reliable: displays responsible behaviors at work

• Initiative: demonstrates a willingness to work and seek out new work challenges

• Integrity: treats others with honesty, fairness and respect

• Mathematics: uses mathematics to solve problems

• Multi-lingual skills preferred

• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks

• Professional: maintains a professional demeanor at work

• Proficient in English 

• Respectful: works effectively with those who have diverse backgrounds

• Team player: demonstrates the ability to work effectively with others

• Technology: uses information technology and related applications to convey and retrieve information; basic computer skills in Microsoft Office, email programs, and internet browsers; strong typing skills

• Telephone skills, including a pleasant phone voice and etiquette

• Verbal communication: maintains open lines of communication with others 

• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

    
ESSENTIAL JOB FUNCTIONS: (including physical requirements)    
This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping.

​

NOTE:  This job description is not intended to be an exhausted list of duties, responsibilities, or qualifications associated with the job